Can I consult with staff in English?

Yes, absolutely! At 3D ACADEMY, English is not only the language of instruction—it is also the primary language used for communication between students and staff. Whether you need help with academics, daily life, personal matters, or emergencies, our team is ready to support you in English at any time.

️ English as the Common Language on Campus

3D ACADEMY welcomes students from over 50 countries around the world, including Japan, Korea, Taiwan, Vietnam, Saudi Arabia, Russia, and many more. With such a diverse student body, English becomes the common language that unites everyone on campus.

To help create an immersive English environment, all official communication between students and staff is conducted in English. This includes:

• Classroom interaction and academic counseling
• Dormitory and campus-related assistance
• Activity coordination and weekend trip arrangements
• Medical and safety support
• Check-in/out, payments, and registration

Even outside of class, you’ll find that using English for daily communication is a valuable part of your learning experience.

‍ Our English-Speaking Staff

All teachers at 3D ACADEMY are fluent in English and trained to communicate clearly with international students. Most of our non-teaching staff—including front desk personnel, dormitory supervisors, activity managers, and coordinators—are also proficient in English and experienced in supporting students from various backgrounds.

We make sure that every department has English-speaking staff available so you can comfortably discuss:

• Course progress and class schedules
• Room conditions and maintenance requests
• Visa extensions and local government procedures
• Medical appointments or pharmacy guidance
• Transportation, food, or general questions about Cebu

Multilingual Support When Needed

While English is our main language of communication, we also understand that not all students are confident in English from day one. That’s why we also have multilingual staff available for assistance in Japanese, Korean, Vietnamese, and Chinese.

If you’re struggling to express yourself in English, you can request help from a native-speaking coordinator or translator. However, we still encourage students to try speaking English as much as possible—it’s the fastest way to improve!

Real-Life Scenarios Where You Can Consult in English

Here are some examples of how you might interact with staff in English during your stay:

1. Academic Counseling

If you feel your class is too easy or too difficult, you can meet with the academic coordinator to discuss a possible level change. Just say, “Can I talk about my class level?” and they will help you schedule a consultation.

2. Room Issues

If something is broken in your dorm room—like the air conditioner or shower—you can go to the front desk and say, “Excuse me, the shower in my room is not working.” Our staff will respond promptly in English and arrange repairs.

3. Health Concerns

If you feel sick, staff can help you visit a nearby clinic. You can say, “I don’t feel well. Can I see a doctor?” Staff will ask for your symptoms and assist with the appointment, translation, and even accompany you if necessary.

4. Making Travel Plans

If you want to go island hopping or book a weekend trip, you can speak with our activity coordinator in English. Ask, “What weekend activities are available?” and they’ll explain your options clearly and help you sign up.

5. Visa Extension

If your stay exceeds 30 days, you’ll need to extend your tourist visa. Simply tell the office, “I need to extend my visa,” and they’ll guide you through the process, collect your passport, and explain the fees—all in English.

Practice Makes Progress

Every consultation or conversation you have with our staff is also a chance to practice English in a real-life setting. Even simple interactions like asking for your laundry or requesting extra water help reinforce your vocabulary and confidence.

Many students tell us that talking to staff outside the classroom helped them improve their English even faster than in class! Don’t worry about making mistakes—our staff is friendly, patient, and used to helping English learners from all levels.

From Arrival to Departure—English Support All the Way

Our support in English begins the moment you arrive in Cebu. From airport pickup to orientation, from class selection to graduation, you will be guided through every step in English. Here’s how:

• Airport Pickup: Our staff will greet you at the airport with a name sign and communicate in English
• Orientation Day: You’ll receive an English-language briefing on school rules, safety, and life in Cebu
• Daily Support: Consult anytime in English with our front desk, dormitory staff, or coordinators
• Emergency Help: In urgent situations, we provide 24/7 English-language emergency contact

For Beginners: Don’t Be Afraid

If you are a beginner in English, don’t worry—our staff is experienced in speaking slowly and clearly. We use simple vocabulary and gestures when necessary. You’ll never be judged for your level. Every question is welcome, and every student is respected.

Many of our staff members were once English learners themselves. They know what it feels like to start from zero and are happy to guide you with kindness and patience.

Communication Channels

You can consult with staff in English through various channels, including:

• Face-to-face conversations at the front desk or office
• Messages via WhatsApp, LINE, Messenger, or Email
• Voice or video calls (for urgent or personal issues)

No matter the method, English support is always available.

Tip: Use Every Opportunity

Here are some ways to make the most of your English support experience:

• Practice asking for help in English—even small things
• Try to explain your problems before asking for translation
• Repeat phrases you learn from staff—use them again next time
• Take notes of useful vocabulary during daily conversations

Conclusion

Yes, you can consult with staff in English at any time throughout your stay at 3D ACADEMY. Our team is not only capable but eager to assist you in English—whether it’s for learning support, personal concerns, travel planning, or emergencies.

We believe that every conversation is a chance to learn, grow, and become more confident. Don’t be shy—ask questions, speak up, and let English be the bridge between you and your 3D experience.

We’re here to help. In English. Always.