FAQ

English FAQ (2025 Edition)

About Classes & Curriculum (15)

1. Can beginners follow the classes without problems?

   Yes. Our courses are beginner-friendly and designed to support students even with zero English knowledge.

2. Are all classes one-on-one?

   Not all, but you can choose a course with only one-on-one classes if you prefer.

3. What kind of teaching materials are used?

   We use a flexible mix of textbooks, real-world materials, and teacher-made resources—customized to fit each student’s needs.

4. How is the student level placement done?

   All new students at 3D ACADEMY take a level placement test before starting their classes.

5. Can I freely join group classes?

   Yes—for optional group classes. But regular group classes require a specific course.

6. Can I choose how many classes I take each day?

   Yes—but it depends on the course you choose.

7. Can I change my class schedule after arrival?

   Yes, students can request changes to their class schedule after arrival at 3D ACADEMY.

8. How qualified and trained are the teachers?

   All our teachers are carefully selected through a rigorous screening process—and are trained to deliver high-quality, student-centered lessons, especially for international learners.

9. Are there TOEIC or IELTS preparation courses?

   Yes! We offer dedicated courses for TOEIC, IELTS, and TOEFL preparation—designed for both beginners and advanced learners.

10. Can I practice giving presentations?

    Yes! At 3D ACADEMY, students can practice giving presentations in English—especially in our Business English Course, but also in other one-on-one lessons if requested.

11. Are the classes designed for working professionals?

    Yes—Courses That Fit Your Career and Communication Needs

12. Are classes available on weekends and public holidays?

    No, our school is closed on weekends and public holidays, and there are no regular classes during these days.

13. Can I study online before arriving?

    No, we currently do not offer any online classes.

14. What if I can’t keep up with the lessons?

    At 3D ACADEMY, we understand that learning a new language can be challenging, especially in a full-immersion environment. Whether you’re a complete beginner or just feeling rusty, it’s normal to worry about keeping up. But don’t panic—you’re not alone, and we’re here to support you every step of the way.

15. How are the teachers selected?

    At 3D ACADEMY, teachers are carefully selected and assigned based on each student’s age, English level, course type, and learning goals.

Costs & Payment (10)

1. What’s included in the tuition and fees?

   The tuition and fees at 3D ACADEMY include your registration fee, English classes, dormitory accommodation, three meals a day, room cleaning, laundry service, and in-room Wi-Fi.

2. What local fees will I need to pay on-site?

   You’ll need to pay several local fees on-site, including a Special Study Permit (₱11,040), a weekly management fee (₱500/week), and a refundable security deposit (₱4,500).

3. Is airport pickup included in the price?

   No, airport pickup is not included in the base tuition and accommodation fees at 3D ACADEMY. However, we offer an optional airport pickup service for just $30 one-way, which can be arranged in advance.

4. What payment methods are available?

   You can pay your tuition and dormitory fees via bank transfer (in USD). We also accept PayPal for credit card payments with a 4.5% surcharge. In some cases, cash payment upon arrival may be arranged—but this must be discussed and approved in advance.

5. Can I pay in installments?

   No, installment payments are not available for courses of 12 weeks or less. If your program is 13 weeks or longer, you may request to pay in two installments, subject to approval.

6. How is the exchange rate calculated?

   We use the official bank exchange rate at the time of billing.

7. Are there any additional fees in the Philippines?

   Yes, there are local fees that must be paid on-site in the Philippines.

8. Is the deposit refundable?

   Yes, the deposit is refundable—but only after deducting any costs related to utilities, learning materials, or damage to property during your stay.

9. What is the refund and cancellation policy?

   At 3D ACADEMY, we understand that unexpected situations may arise. Our refund and cancellation policy is designed to be as fair and transparent as possible, while still maintaining the administrative processes and resources involved in school operations.

10. Are there any discounts or promotions?

    Yes, we occasionally offer discounts and promotions—especially for mid- to long-term courses (8 weeks or more) during non-peak seasons.

Dormitory & Daily Life (15)

1. What room types are available?

   We offer a diverse range of room types, both on-campus and off-campus, designed to suit different lifestyles, preferences, budgets, and relationship situations.

2. What happens if I don’t get along with my roommate?

   Our official policy is that room changes based solely on roommate compatibility are not permitted as a general rule.

3. Is Wi-Fi available in the dormitory?

   Yes, high-speed Wi-Fi is available in all of our dormitories and school facilities.

4. Are laundry and cleaning services provided?

   https://3d-universal.com/en/blogs/are-laundry-and-cleaning-services-provided.html

5. Is there a curfew?

   Yes, 3D ACADEMY has a curfew policy to ensure the safety and well-being of all students, particularly those living in the on-campus dormitory.

6. Can I drink or smoke in the dormitory?

   Drinking alcohol is strictly prohibited within the school campus, including all indoor and outdoor areas of the main building and on-campus dormitories.
   Smoking is not permitted inside any room or facility on the school campus. However, we provide designated outdoor smoking areas for students who smoke.

7. Can I change dorms during my stay?

   In general, students are not allowed to change dormitories once their stay has begun.

8. Do rooms have private bathrooms?

   Yes. All of our dormitory rooms—both on-campus and off-campus—are equipped with private bathrooms.

9. What security measures are in place?

   We have implemented a comprehensive set of security measures to ensure that all students can live, learn, and grow in a safe and supportive atmosphere.

10. Can I stay in the same dormitory for a short-term course?

    Yes, you can.

11. Can I cook in the dormitory?

    For safety and cleanliness reasons, cooking is not allowed inside individual dormitory rooms. Instead, we offer a shared kitchen space within the school’s cafeteria where basic cooking is permitted.

12. How should I manage my valuables?

    This FAQ provides clear advice on how to protect your belongings during your stay.

13. Are electricity and air conditioning charged separately?

    No, electricity and air conditioning are not charged separately.

14. Are items like hair dryers or irons available for rent?

    Yes, hair dryers and several other useful items are available for rent at 3D ACADEMY. However, irons are not available, and we kindly ask students to use our laundry service instead of ironing clothes in their rooms.

15. What’s the difference between shared dorms and hotel stays?

    This FAQ explains everything you need to know about both types, so you can choose the one that best fits your preferences and lifestyle.

️ Meals & Facilities (8)

1. How many meals are provided daily?

   Students living in school-arranged accommodation (on-campus dormitory or external hotel dorms) receive three meals per day, seven days a week—breakfast, lunch, and dinner. Meals are served every day, including weekends and public holidays.

2. Is the food suitable for Japanese tastes?

   Yes—very much so. One of the biggest concerns for Japanese students when studying abroad is whether the food will be familiar, tasty, and nutritious. At 3D ACADEMY, we’ve taken this to heart.

3. Do you offer vegetarian or allergy-friendly meals?

   At 3D ACADEMY, we do not operate an allergen-free or vegetarian-exclusive kitchen, but we do our best to accommodate individual dietary needs whenever possible—especially when students inform us in advance.

4. Are there vending machines or shops on campus?

   While 3D ACADEMY does not have its own vending machines or on-campus convenience store, students never feel a lack of access to daily essentials. Why? Because the school is located inside JY Square Mall, one of Cebu City’s most student-friendly and accessible commercial complexes.

5. Are gym and cafe facilities available?

   Yes! 3D ACADEMY provides students with convenient access to both fitness and cafe options, thanks to its prime location inside JY Square Mall in Cebu City.

6. What if I don’t like the meals?

7. Are meals provided on weekends?

   Yes—3D ACADEMY provides meals every day of the week, including weekends and public holidays.

8. Is drinking water supplied?

   Yes—clean and safe drinking water is provided at 3D ACADEMY.

Medical & Safety (10)

1. What should I do if I get sick or injured?

   We have systems in place to ensure that students receive the care they need quickly, safely, and with support in English, Arabic, Chinese or Japanese.

2. Are there staff members who speak Japanese?

   Yes—3D ACADEMY has a dedicated team of Japanese-speaking staff members who are always available to support you.

3. Can I see a doctor during my stay?

   Whether you’re dealing with a common cold, an upset stomach, or something more serious, it’s important to know that you can access reliable medical support during your stay at our school.

4. Do I need travel insurance?

   Yes, we strongly recommend all students to obtain proper overseas travel insurance before coming to the Philippines.

5. What COVID-19 precautions are in place?

   As of 2025, there are no longer any COVID-19-related restrictions for entering the Philippines or attending 3D ACADEMY.

6. Is Cebu City safe for students?

   Yes—Cebu City is generally a safe place for international students.

7. Can I bring medicine into the country?

   Yes, you can bring medicine into the Philippines, and we actually strongly recommend it—especially if you rely on any regular or prescription medications in your home country.

8. Can I live without needing an interpreter?

   Yes, you can absolutely live in Cebu and study at 3D ACADEMY without needing a personal interpreter. In fact, we believe that this environment is one of the best ways to improve your English naturally and quickly.

9. Is it safe to go out at night?

   It depends on where you go, what time it is, and how you behave. Cebu City is generally safe—especially in popular student-friendly areas—but like in any city, it’s important to take sensible precautions, especially after dark.

10. What theft prevention measures are in place?

    At 3D ACADEMY, your safety and peace of mind are top priorities. We understand that studying abroad means living far from home, often for the first time, and we want to make sure that your belongings—and your sense of security—are fully protected.

Pre-Departure Preparation (10)

1. What should I pack for my stay?

   At 3D ACADEMY, we want to make your preparation as smooth as possible. Whether you’re staying for a few weeks or several months, this comprehensive packing guide will help you feel confident and well-prepared for your time in Cebu.

2. What documents are required besides my passport?

   Your passport is your most important travel document—but it’s not the only one you’ll need. To ensure a smooth entry into the Philippines and a stress-free study experience at 3D ACADEMY, there are several other essential documents you should prepare and bring with you.

3. How do I book my flight to Cebu?

4. How can I use a local SIM card in the Philippines?

   At 3D ACADEMY, we do not provide SIM cards directly, and we don’t offer SIM registration services. However, don’t worry—buying and setting up a local SIM card is simple, and we’ll guide you through everything you need to know.

5. What should I do before departure?

   Here’s a complete checklist and explanation of what you should do before departure to the Philippines.

6. Is it okay if I don’t speak any English?

   The short answer is: Yes, it’s absolutely okay. Many of our students start from zero or near-zero English proficiency, and we are fully prepared to support you from day one.

7. How much cash should I bring from Japan?

   At least $500–$1,000 USD in cash is recommended

8. Where should I exchange money?

   Wait until Monday orientation to exchange money at a trusted shop near JY Square. Avoid airport exchanges and always check the exchange rate before making any transaction.

9. Which study abroad insurance should I choose?

   It depends on your country, but we strongly recommend getting study abroad insurance that includes medical, emergency, and personal liability coverage during your stay in the Philippines.

10. What’s the best way to study before I go?

    You don’t need to be fluent before coming—but preparing even a little can make your experience much smoother, more enjoyable, and more effective.

✈️ Immigration & Visa (7)

1. Can I enter the country with a tourist visa?

   Yes, most students enter the Philippines using a tourist visa.

2. What is the SSP and how do I get it?

   The SSP (Special Study Permit) is a legal requirement for all foreign students studying English in the Philippines. It is issued by the Philippine Bureau of Immigration and must be obtained after arrival. 3D ACADEMY will help you with the entire process.

3. How can I extend my stay?

   If you plan to stay in the Philippines longer than 30 days, you must extend your tourist visa. 3D ACADEMY offers full support and will handle the entire process on your behalf—including paperwork, submission, and pick-up.

4. What is WEG and who needs it?

   WEG stands for Waiver of Exclusion Ground, a special travel clearance required by the Philippine government for foreign minors under 15 years old who are entering the country without either parent.

5. What should I know for immigration inspection?

6. Do I need to visit immigration in person?

   For most routine immigration procedures, you do not need to go to the immigration office in person. At 3D ACADEMY, our staff handles nearly all of your immigration paperwork on your behalf—including visa extensions, reminders, payment support, and documentation. However, some procedures—like applying for the ACR I-Card (Alien Certificate of Registration) or the ECC (Exit Clearance Certificate)—do require your presence. In such cases, our staff will accompany you to the immigration office to guide you through every step of the process.

7. Do I need to complete eTravel before departure?

   Yes. All travelers entering the Philippines are required to complete the eTravel registration prior to departure. This includes tourists, students, overseas workers, and returning residents.

For High School & Underage Students (7)

1. Can minors study abroad alone?

   Yes, minors can study abroad alone, but their eligibility depends on their age and the country’s legal requirements.

2. Is parental accompaniment required?

   Parental accompaniment is not always required for minors to study abroad at 3D ACADEMY, but it depends on the student’s age and whether they have obtained a WEG (Waiver of Exclusion Ground) before entering the Philippines. Local immigration law and school policy must both be considered when determining eligibility for unaccompanied travel and enrollment.

3. Are there strict rules or curfews for minors?

   Yes, 3D ACADEMY implements strict yet supportive rules and curfews for minors (students under the age of 18) to ensure their safety, proper supervision, and smooth adjustment to life abroad.

4. Is there a support system for underage students?

   Yes, 3D ACADEMY provides a comprehensive and carefully designed support system for underage students (those under 18 years old).

5. What courses are recommended for high school students?

   For teenage learners, we highly recommend the Power MTM (Man-to-Man) series, especially the Power MTM 5, 6, and 7 courses.

6. How can parents stay informed during the program?

   At 3D ACADEMY, we understand how important it is for parents to stay connected and informed while their child is studying abroad—especially for those who are minors. That’s why we offer multiple systems of communication, safety checks, and progress reporting to ensure that families have peace of mind throughout the student’s stay.

7. What support is available if minors struggle with meals or lifestyle?

   Studying abroad as a minor is a big step—not just academically, but also emotionally and physically. At 3D ACADEMY, we recognize that younger students may face unique challenges when it comes to food preferences, daily routines, or cultural adjustment. That’s why we provide a comprehensive support system designed to help students feel safe, comfortable, and well cared for throughout their stay.

Short-Term Study & Weekend Activities (8)

1. Is one-week study abroad really effective?

   Many parents and students wonder whether a one-week study abroad program can truly make a difference. After all, language learning takes time, and immersion typically implies several months abroad. So—is one week abroad worth it? At 3D ACADEMY, our answer is a confident “yes,” depending on your goals and expectations.

2. Can short-term students use the dormitory?

   Yes, short-term students are welcome to use the dormitory at 3D ACADEMY. Whether you’re staying for just one week or several months, we provide clean, safe, and convenient accommodation options to make your study abroad experience comfortable and secure.

3. Can I travel on weekends?

   Yes, students at 3D ACADEMY are welcome to travel on weekends.

4. What are the must-see tourist spots in Cebu?

   Cebu, often called the “Queen City of the South,” is one of the most popular tourist destinations in the Philippines. From historical landmarks to natural wonders, Cebu offers a diverse range of attractions for every type of traveler. Here’s a detailed guide to the must-see tourist spots in Cebu.

5. Can I go sightseeing with other students?

   Absolutely! At 3D ACADEMY, students are not only encouraged but actively supported in exploring Cebu with their classmates.

6. Is it okay if this is my first time abroad?

   Absolutely! In fact, many of our students at 3D ACADEMY are experiencing life abroad for the very first time.

7. Are there English-guided tours on weekends?

   Yes! At 3D ACADEMY, we organize English-guided school trips almost every weekend—usually once to three times per month depending on the season.

8. Can I take classes on Sundays?

   At 3D ACADEMY, regular classes are scheduled from Monday to Friday. Saturdays and Sundays are typically set aside for rest, leisure activities, or travel. Therefore, we do not offer standard classes on Sundays. However, we understand that some students, especially those staying for only one or two weeks, want to make the most of their limited time. For this reason, we offer flexible options and learning opportunities even on weekends.

Other Support & General Topics (10)

1. What languages do the staff speak?

   To provide a comfortable and supportive learning environment, we offer multilingual support in several major languages, including English, Japanese, Arabic, and Chinese.

2. Can I interact with students from other countries?

   Yes, absolutely! 3D ACADEMY offers a highly international environment where students from different countries live, study, and grow together. Whether in the classroom, dormitory, or during school-organized activities, there are daily opportunities to interact with people from diverse cultural and linguistic backgrounds—all in English.

3. What’s the process from application to departure?

   Applying to study English in Cebu, especially at 3D Academy, is a straightforward process designed to make your international journey smooth and worry-free. Whether you’re looking for a short-term language immersion or a long-term academic experience, this step-by-step guide will walk you through every stage—from first inquiry to your first day in class.

4. What support is available in case of trouble?

   We offer comprehensive support services to ensure your time in Cebu is smooth, safe, and stress-free. Our multilingual staff and student-centered systems are here to assist you 24/7, from the moment you arrive to the day you graduate.

5. Is there support for English learning after I return?

   Unfortunately, 3D ACADEMY does not currently offer formal English support services once students return to their home countries.

6. Can I consult with staff in English?

   Yes, absolutely! At 3D ACADEMY, English is not only the language of instruction—it is also the primary language used for communication between students and staff.

7. Are online consultations or orientations available?

   Yes, online consultations and orientations are available at 3D ACADEMY to help students prepare before coming to Cebu. However, please note that these services are currently offered only in four languages: English, Japanese, Arabic, and Chinese.

8. Can I receive or send packages during my stay?

   We do not recommend sending packages to the Philippines during your stay.

9. What transportation is available in Cebu City?

   At 3D ACADEMY, we strongly recommend that students use Grab, the most reliable and safest transportation option in Cebu.

10. What percentage of students are Japanese?

    The percentage of Japanese students at 3D ACADEMY typically ranges from 40% to 70%, depending on the season.