What languages do the staff speak?

2025年7月10日 Other Support & General Topics

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What languages do the staff speak?

What languages do the staff speak?

At 3D ACADEMY, we understand that language support plays a crucial role in making international students feel at home. Studying in a foreign country is a big step, and having staff members who speak your native language can greatly reduce stress and enhance your experience. To provide a comfortable and supportive learning environment, we offer multilingual support in several major languages, including English, Japanese, Arabic, and Chinese. This multilingual approach ensures that our students from all over the world feel welcomed, understood, and well taken care of.

English – The Universal Language on Campus

English is the primary language of instruction and daily communication at 3D ACADEMY. All our teachers, academic staff, and administrators are fluent in English, and it is used in all classes, announcements, and official documents. Whether you’re participating in a one-on-one session, a group class, or attending an orientation, English will be the common language used to communicate. This environment allows students to immerse themselves in English and build practical skills through everyday exposure.

In addition, our support staff—from the front desk to housekeeping—are trained to assist students in English, so even outside the classroom, you can continue learning and practicing your language skills. English is also used for communicating rules, schedules, emergencies, and billing matters. Having English as the universal medium ensures fairness, clarity, and consistency across all departments.

Japanese – Dedicated Support for Students from Japan

We are proud to have a large number of Japanese students studying with us each year. To cater to their needs, we provide full-time Japanese-speaking staff who assist students from the moment they arrive in Cebu until their departure. Whether it’s during orientation, class scheduling, dormitory issues, or health-related matters, our Japanese staff can explain everything clearly in your native language.

In case of emergencies, such as hospital visits or lost property, Japanese support staff will help you communicate with local institutions. For students who are not confident in their English ability, this bilingual support system ensures that nothing is lost in translation. We also provide written materials like guides, schedules, and instructions in Japanese to help students better understand their daily routines and responsibilities.

Arabic – Supporting Students from the Middle East

Students from Saudi Arabia, the UAE, Oman, Egypt, and other Arabic-speaking countries are increasingly choosing Cebu as their study destination. To accommodate this growing demographic, we have Arabic-speaking staff who can provide cultural and linguistic assistance. From pre-arrival guidance to on-site orientation, our Arabic team members ensure that students from the Middle East feel comfortable and respected.

We understand that cultural and religious values are important, so we also provide guidance on halal food options, prayer times, and local customs. If you ever need help explaining something at a hospital, arranging SIM cards, or dealing with immigration documents, our Arabic-speaking staff will assist you in your preferred language.

Chinese – Mandarin Support for Students from China and Taiwan

Chinese-speaking students from Taiwan, Mainland China, Hong Kong, and Malaysia make up another significant portion of our student body. To make their stay as smooth as possible, we offer full-time Mandarin-speaking staff who can assist with both academic and non-academic matters.

From the moment you land in Cebu, our Mandarin-speaking team can help with airport pickup coordination, dormitory check-ins, health insurance setup, and even explaining school rules. This support is especially helpful during the early days of your stay when everything feels new and unfamiliar. Students who are nervous about English communication often feel more confident knowing there is someone nearby who can help in Chinese when needed.

Why Multilingual Support Is Important

Language barriers can cause anxiety, confusion, and misunderstandings, especially when dealing with health, safety, or academic issues. That’s why we believe in eliminating those barriers through multilingual assistance. Our approach doesn’t just improve communication—it builds trust, strengthens student relationships, and enhances the overall quality of your study abroad experience.

Academic clarity: Get help understanding course schedules, grading systems, and performance feedback in your language.
Health & safety: Multilingual support during medical visits, emergencies, or unexpected situations.
Cultural adjustment: Receive lifestyle advice, food guidance, and local etiquette tips in your native language.

What If My Language Isn’t Listed?

We do our best to support as many languages as possible, but we may not have full-time staff for every nationality. If your native language is not covered, we will assist you using English or help you access translation tools or bilingual students. You can also inform us in advance if you need language support—we may be able to arrange part-time interpreters or pair you with students who can help.

Classroom Policy: English Immersion

While support is available in multiple languages outside of class, it’s important to note that all classroom activities are conducted exclusively in English. This includes lectures, presentations, homework assignments, and feedback. This full-English immersion helps students improve faster and prepares them for global communication. Don’t worry—our instructors are trained to adjust their teaching styles to your level and will guide you step-by-step.

Quick Reference Table

Language	Staff Availability	Support Areas
English	All departments	Classes, admin, orientation, emergency
Japanese	Full-time staff	Orientation, health, translation, visa
Arabic	Part-time staff	Pre-arrival, culture, halal support
Chinese (Mandarin)	Full-time staff	Arrival, SIM cards, daily life, dormitory

Conclusion

At 3D ACADEMY, we believe that language should never be a barrier to your success. Our multilingual staff are here to make your experience smooth, safe, and enjoyable from the moment you arrive until the day you leave. Whether you need help with immigration, health issues, academic advice, or just someone to talk to, we’ve got you covered—in your own language. That’s the 3D promise.

About 3D ACADEMY: International Environment & Student Support

3D ACADEMY is more than just an English language school—it’s a vibrant international community where students from all over the world come together to learn, grow, and build lifelong connections. Located in the heart of Cebu City, Philippines, our campus offers a friendly and supportive atmosphere that makes students feel at home from day one.

One of the unique features of 3D ACADEMY is its truly international environment. Our students come from Japan, South Korea, Taiwan, Vietnam, Saudi Arabia, Russia, and many other countries, creating a multicultural setting where English is used as the common language. This diversity helps students practice English in real-world situations, while also developing intercultural communication skills that are essential in today’s global society.

To support students from different backgrounds, we provide multilingual staff who speak English, Japanese, Arabic, and Chinese. Whether you need help with enrollment, adjusting to life in Cebu, or dealing with unexpected issues like hospital visits or visa extensions, our team is ready to assist in your preferred language. We also offer airport pickup, 24/7 emergency support, and on-campus assistance to ensure your safety and comfort.

Our mission is to provide not only quality education, but also a worry-free study abroad experience. With flexible course options, well-managed dormitories, and friendly staff always ready to help, 3D ACADEMY is the perfect place for learners of all ages and backgrounds. Whether you’re a first-time traveler or an experienced international student, you’ll find a welcoming environment and comprehensive support system here.

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