What support is available in case of trouble?

Studying abroad can be an exciting and life-changing experience—but it also comes with unfamiliar situations and occasional challenges. At 3D ACADEMY, we understand that international students may sometimes encounter difficulties, whether related to health, safety, homesickness, academic issues, or day-to-day life in the Philippines.

That’s why we offer comprehensive support services to ensure your time in Cebu is smooth, safe, and stress-free. Our multilingual staff and student-centered systems are here to assist you 24/7, from the moment you arrive to the day you graduate.

Arrival Support

From the very beginning, our team is ready to support you:

• Airport Pickup: We provide pickup service from Mactan-Cebu International Airport (MCIA) on Sundays. Our staff will greet you with a name sign and help you get to the campus safely.
• Orientation Day: On Monday morning, you’ll attend orientation to learn about school rules, local safety, emergency procedures, and how to get help if needed.

‍ Academic Support

Your learning journey is important to us, and we make sure you get the help you need to succeed in class:

• Level Placement: You’ll take a placement test on your first day so we can assign the right class and teachers for your skill level.
• Weekly Feedback: Teachers provide regular evaluations and track your progress. If needed, adjustments can be made to your class schedule or focus areas.
• Requesting a Teacher Change: If you’re not comfortable with your assigned teacher, you may request a change through the academic coordinator.
• Additional Classes: For students who fall behind or need extra help, we offer makeup classes or optional one-on-one lessons.

Health and Medical Support

Your health and well-being are top priorities while staying in Cebu. We provide quick and reliable assistance in case of illness or medical emergencies:

• On-Call Clinic Access: We work with nearby clinics and hospitals and can help you make an appointment or arrange transportation.
• Staff Accompaniment: Our staff can accompany you to the clinic if you’re not confident going alone, especially for language support.
• Pharmacy Assistance: If you need medication, we can help purchase over-the-counter items or guide you to local pharmacies.
• Insurance Advice: Though not mandatory, we strongly recommend travel or student insurance. Our staff can assist in filing claims if you use one.

Dormitory and Daily Life Support

Living in a new country can come with unexpected issues. Our campus life support system helps students handle dormitory-related problems quickly and efficiently:

• Front Desk Support: Our reception is open daily to handle minor issues such as key loss, Wi-Fi problems, or facility concerns.
• Maintenance Requests: If something in your room breaks (e.g., air conditioner, light, shower), just inform us and our maintenance team will fix it.
• Laundry and Cleaning: Regular room cleaning and laundry services are provided. If you have any complaints or delays, let the staff know.

Communication and Language Support

We know that not every student is fluent in English or Filipino at the start. That’s why we provide support in multiple languages and accessible communication methods:

• Multilingual Staff: Our team includes Japanese, Arabic, and Chinese-speaking coordinators who can help with translations or difficult conversations.
• 24/7 Emergency Contact: We provide emergency phone numbers and messaging contacts (WhatsApp, LINE, Messenger) that you can reach anytime.
• Translation Assistance: If you need help communicating with locals (e.g., taxi drivers, hospital staff), we can assist via phone or in person.

Counseling and Emotional Support

Being away from home can lead to homesickness, culture shock, or emotional stress. 3D ACADEMY takes your mental health seriously:

• Open-Door Policy: Students can speak to their coordinators or managers at any time for support or simply to talk.
• Group Activities: Participating in weekend trips, sports, or outreach programs helps students build friendships and feel connected.

Safety and Emergency Support

Your safety in Cebu is a major focus. While Cebu is generally safe, we’re prepared to support you in any emergency:

• Emergency Procedures: We explain all safety protocols during orientation, including fire evacuation, earthquake response, and curfew rules.
• Security Staff: Security guards are present 24/7 at our campus to ensure student safety and peace of mind.
• Local Police & Embassy Assistance: In rare cases of theft, accident, or visa-related trouble, we can help you contact the local authorities or your embassy.

Visa and Immigration Support

If you’re staying more than 30 days, visa extension is required. Our office helps you with all visa-related processes:

• SSP Application: We apply for your Special Study Permit (SSP) after arrival.
• Visa Extensions: Our staff will collect your passport, process the extension, and return it to you—all you need to do is follow the schedule.
• Overstay Prevention: We’ll remind you of deadlines and provide assistance in case of delay or emergency.

Lost Items, Banking, and Other Support

We assist with various daily issues students may face:

• Lost and Found: If you lose a personal item on campus or in a taxi, we’ll help contact the driver or search security footage.
• Banking and Money Transfer: Need help withdrawing cash or using remittance services? We’ll walk you through the process.
• Shopping & Essentials: We’ll guide you to nearby supermarkets, pharmacies, or specialty stores for items you need.

Final Tips

Here are a few extra tips to get the most out of our support system:

• Save emergency contacts on your phone (school hotline, your coordinator, airport pickup staff)
• Don’t hesitate to ask—even small issues can grow if ignored
• Join group chats or student forums to stay updated and ask peers for advice

Conclusion

At 3D ACADEMY, we are committed to supporting every student—not just in the classroom, but in all aspects of life abroad. From medical help to emotional care, visa assistance to lost keys, our staff is trained to respond with empathy, speed, and care.

Studying overseas can be challenging, but with the right support system, it can also be one of the most rewarding experiences of your life. You’re never alone at 3D ACADEMY—we’re always here to help.