What should I do if I get sick or injured?

What should I do if I get sick or injured?

Getting sick or injured while studying abroad is never fun—but at 3D ACADEMY, you are not alone. We have systems in place to ensure that students receive the care they need quickly, safely, and with support in English, Arabic, Chinese or Japanese.

Whether it’s a simple cold, a stomach ache, or something more serious, we are here to help you get back on your feet.

On-campus doctor consultations (5 days a week)

3D ACADEMY arranges on-site medical visits with a licensed doctor five days a week (Monday to Friday). If you’re feeling unwell, you can request a medical checkup directly at school, without having to travel to a hospital or clinic.

Key features:

• Doctor visits the school regularly (weekdays)

• Available for all students (no appointment needed in most cases)

• Simple issues can be treated immediately

• Prescriptions can be arranged on the same day

• Available in English and Japanese support

This is a convenient and safe option, especially for minor health issues such as:

• Cough, cold, or fever

• Headaches or fatigue

• Mild digestive issues

• Allergies or skin irritation

Online medical consultation

If you fall ill on a weekend or when the in-person doctor is unavailable, you can still access healthcare via online consultation.

3D ACADEMY cooperates with reliable hospitals and clinics in Cebu that offer online medical appointments using video chat or phone.

Benefits of online consultation:

• Speak to a doctor without leaving your dorm

• Get medical advice quickly

• Prescriptions can be delivered to your dorm or picked up nearby

• English-speaking doctors available

• Japanese-language support available through select services (e.g., Kotobia Clinic)

What if I need to go to a hospital?

For more serious conditions or if you prefer to see a doctor in person, you can visit one of the trusted hospitals nearby.

We recommend:

• Chong Hua Hospital – Mandaue (a large private hospital with modern facilities)

• Kotobia Clinic (a clinic offering Japanese-language medical support)

If needed, school staff will accompany you to the hospital, help with check-in procedures, translation, and contact with insurance companies.

In case of emergency

In a medical emergency—such as high fever, severe injury, or sudden pain—our staff will act immediately. You won’t be left alone or asked to handle the situation by yourself.

Our emergency protocol includes:

• Calling an ambulance or arranging private transport

• Accompanying you to the hospital

• Helping with paperwork and admission

• Contacting your insurance provider or family if necessary

What about insurance?

We highly recommend that all students have overseas travel insurance that covers:

• Medical consultations

• Hospitalization

• Prescriptions

• Emergency transport

If you have valid international health insurance, your doctor consultation and medication costs are often fully covered.

Example:

• You visit the on-site doctor with a fever.

• Your insurance covers the consultation and medicine.

• You pay nothing out of pocket (or a small delivery fee for medicine, depending on the service).

Note: If you are using credit card travel insurance, you may need to call your credit card company in Japan to activate your benefits. Please check this before departure.

Can I buy medicine in Cebu?

Yes, basic medications such as painkillers, cold medicine, allergy tablets, and digestive aids are available in local pharmacies like:

• Watsons

• Rose Pharmacy

• Mercury Drug

However, some Japanese-brand medications or specialty items may not be available, so if you have specific health needs, we recommend:

• Bringing your regular medicine from Japan

• Preparing a small first-aid kit (thermometer, painkillers, allergy meds, etc.)

• Keeping your prescription documentation in case of customs check

⏳ How long does it take to get treated?

• On-campus doctor: usually same day or within a few hours

• Online consultation: often within 1–2 hours

• Hospital visit: depending on time and queue, could take 1–3 hours

• Weekend visits: wait times may be longer in public hospitals

To avoid delays, we encourage students to report any symptoms early, rather than waiting until they worsen.

️ Will someone help me with translation?

Yes. If you’re not comfortable explaining your symptoms in English, our Japanese-speaking staff will help you:

• Describe your condition to the doctor

• Translate prescriptions or instructions

• Handle paperwork for insurance claims

• Communicate with your guardian or family in Japan, if needed

This is one of the key benefits of studying at a Japanese-friendly school like 3D ACADEMY.

Summary: What to do if you get sick

Final advice for staying healthy

• Stay hydrated (free water is available on campus)

• Get enough sleep—especially after arrival

• Wash your hands regularly (bring hand sanitizer)

• Use mosquito repellent when going outside in the evening

• Take rest days if you feel tired

• Don’t hesitate to ask for help—our staff are here for you

Final thoughts

No one wants to get sick during their study abroad experience—but it happens. The good news is, at 3D ACADEMY, you’ll never be alone in those moments. From on-campus care to hospital assistance and insurance guidance, we’re here to help you stay healthy and supported.

We want you to focus on learning English and enjoying your time in Cebu—with the peace of mind that if something happens, you’re in good hands.

About 3D ACADEMY – A School That Truly Supports You

At 3D ACADEMY, we believe that a successful study abroad experience starts with feeling safe, supported, and understood. That’s why our school is more than just a place to study English—it’s a place where students from all backgrounds can thrive with peace of mind.

Daily medical support on campus

One of the most unique features of 3D ACADEMY is our weekday on-site doctor service. A licensed doctor visits the school five days a week (Monday to Friday) to provide convenient, accessible healthcare right on campus.

If you’re feeling unwell, you don’t need to leave school or navigate a local hospital alone. Simply visit the clinic room and get professional medical attention on the same day. For weekends or after-hours concerns, online consultations are also available.

This service is especially valuable for long-term students or those unfamiliar with Cebu’s medical system. Combined with our insurance support and hospital access, students can feel safe even if health issues arise.

Multilingual staff for global students

We understand how stressful it can be to face problems in a foreign language. That’s why we maintain a dedicated, multilingual support team to assist students in daily life.

Our team includes:

• 4–5 Japanese staff to help with everything from housing to hospitals

• Chinese-speaking staff for students from Taiwan, China, and Hong Kong

• Arabic-speaking support for our Middle Eastern students

Whether you’re dealing with visa paperwork, a lost phone, or homesickness, you’ll always find someone who understands your language and culture.

At 3D ACADEMY, support isn’t an afterthought—it’s at the heart of everything we do.
Because when you feel safe and understood, you can focus on what really matters:
learning English, making friends, and enjoying life in Cebu.