What Is the Refund and Cancellation Policy?

2017年12月5日

What Is the Refund and Cancellation Policy?

At 3D ACADEMY, we understand that unexpected situations may arise. Our refund and cancellation policy is designed to be as fair and transparent as possible, while still maintaining the administrative processes and resources involved in school operations.

1. Before Admission / Arrival

If you cancel your enrollment at least 3 weeks prior to your scheduled departure (working days), you are eligible for a full refund of tuition and accommodation fees.

✅ Refund: 100% of paid fees
❌ Registration Fee: Non-refundable

2. After Admission / Arrival

Once you have been admitted or have arrived at the school, the following rules apply:

Non-Refundable Items:

Registration Fee
SSP (Special Study Permit) issuance cost
ACR I-Card (Alien Certificate of Registration)
Visa Extension Fees
Textbook and learning material fees

These are considered administrative and government-related fees that are paid upfront and are non-refundable.

Maintenance Fee

Refunds for the maintenance fee are processed one week after the cancellation request.

3. Tuition and Accommodation Refunds

Refunds for tuition and dormitory fees depend on how much of your program period has already been consumed:

Consumed Period	Refund Policy
Less than 50%	30% refund of the remaining unused weeks
More than 50%	❌ No refund available

Note: The refund applies only to remaining weeks, not the total amount paid.

4. Special Circumstances

In cases of serious and unavoidable personal issues such as:

Major illness or medical emergency
Family illness, accident, or death

You may be eligible for a 50% refund of the unused portion of your tuition and accommodation, regardless of how much time has passed.
Valid supporting documents are required (e.g., doctor’s note, hospital certificate, etc.).

⛔ 5. Expulsion Due to Misconduct

Students who are expelled due to serious violations of school rules or engage in grave misconduct are not eligible for any refund.

6. Shortening the Study Period (Before Classes Begin)

If you decide to shorten your study duration after enrollment but before your course starts:

✅ You are eligible for a 50% refund of the unused weeks
❌ The other 50% of the remaining period is non-refundable

7. Room Type Changes

Changing to a lower-cost room type (e.g., from a single to a double or triple room) is non-refundable. However, you may switch back to a single room if space is available.

⚠️ 8. Transaction Fees

Any bank or transfer fees related to the refund process will be deducted from the refundable amount. The student (client) is responsible for these charges.