Beginner Business English: Roleplay for Negotiation & Sales

Simple English Scripts for Real Business Practice

Introduction

In business, you often need to speak, not just write. One of the most important speaking skills is handling negotiations and sales conversations. But many English learners feel nervous about these situations. Why?

• “What if I don’t understand the question?”

• “How do I explain price or features in English?”

• “How can I sound polite but firm?”

• “I know basic words, but I can’t build a conversation!”

The good news is: you can practice before the real meeting. With simple roleplay scripts, you can prepare for common business conversations—even as a beginner.

What Is a Roleplay?

A roleplay is a practice conversation between two people. One person is the salesperson or representative, and the other is the customer or client. You take turns speaking using a script or guide.

Why is this useful?

• You learn how to start and end a business conversation

• You practice common patterns (e.g. “Let me explain…” or “Can we offer a discount?”)

• You get more confident with natural English speech

• You make fewer mistakes under pressure

Why Focus on Sales & Negotiation?

These are real-world tasks. Even if you’re not in sales, you may need to:

• Recommend a service

• Explain a price

• Handle objections

• Offer or accept a deal

• Discuss product delivery

If you’re working for a company, or running your own business, these skills are essential.

What You Will Learn

This lesson will teach you:

• Easy phrases for negotiating and offering

• How to practice with ChatGPT as your partner

• Roleplay scenarios with beginner-friendly scripts

• How to respond to questions or pushback

• How to sound polite, clear, and confident—even with basic English

In the next section, we’ll learn useful expressions for business conversations like:

“I’d be happy to explain.”
“We can offer you a 10% discount.”
“Can I confirm the delivery date?”

Ready to speak up? Let’s begin.

2. Basic Expressions for Sales & Negotiation

Useful phrases you can start using today

To handle a sales or negotiation conversation, you don’t need complex grammar.
What you need are clear, polite, and confident expressions that work in common situations.

Here are some useful phrases, organized by purpose:

A. Starting the Conversation

• “Thank you for your time.”

• “I’d like to introduce our service.”

• “Let me explain how it works.”

• “Shall we begin with your needs?”

B. Explaining Products or Services

• “This product is designed for small teams.”

• “It includes support and regular updates.”

• “The price depends on the number of users.”

• “Let me walk you through the key features.”

C. Talking About Price

• “The basic plan is $100 per month.”

• “We offer a discount for yearly contracts.”

• “There is an additional fee for setup.”

• “Shipping is free within the country.”

D. Handling Objections

• “I understand your concern.”

• “Let me explain the reason for the cost.”

• “We believe the value is worth the price.”

• “Would you like to consider another option?”

E. Negotiating and Offering

• “Can we find a solution that works for both sides?”

• “We can offer you a 10% discount.”

• “Would this plan be acceptable to you?”

• “What is your budget range?”

F. Confirming and Closing

• “Can I confirm the details with you?”

• “We’ll send you the contract by email.”

• “Thank you for your interest.”

• “We look forward to working with you.”

Tip: You don’t need to memorize everything. Start by choosing 3–5 phrases and use them in practice.

In the next section, you’ll learn how to do roleplay using ChatGPT—with ready-made prompts and flexible scenarios.

3. ChatGPT Prompts for Roleplay Setup

Practice sales and negotiation with your AI partner

Roleplay is most effective when you simulate real conversations.
You can use ChatGPT as a customer, client, or buyer.
Here are 5 prompts you can use to start interactive business dialogues.

Prompt 1: Simulate a Simple Sales Pitch

Hi ChatGPT, can you act as a potential customer? I will try to sell you a product in English. Please ask me questions and give simple feedback.

✅ Use when: You want to practice explaining your product or service.

Prompt 2: Practice a Price Negotiation

Can you roleplay as a client who wants a lower price? I will try to explain the value and offer a discount.

✅ Use when: You want to practice responding to pricing pressure.

Prompt 3: Roleplay Objection Handling

Please act as a client who is not sure about buying. I will answer your questions and try to convince you.

✅ Use when: You want to practice reassuring a hesitant customer.

Prompt 4: Practice Confirming a Deal

Let’s roleplay a short deal-closing conversation. I will confirm the offer and next steps.

✅ Use when: You want to end a conversation professionally.

Prompt 5: Get Feedback on Your English

Can you give me simple feedback on how I handled this business conversation? Was I polite, clear, and professional?

✅ Use when: You want to reflect and improve after roleplaying.

4. Scenario 1: Product Sales Call

Roleplay Script for Practicing Sales Introduction

Situation: You are a sales representative introducing a software product to a new potential customer on a video call.

Characters

• You: Salesperson (beginner level English)

• ChatGPT: Potential customer (friendly, curious)

Script

You:
Hello, thank you for your time today. My name is Aki from BrightSoft.
I’d like to introduce our new project management tool.

Client:
Nice to meet you. Can you tell me what the tool does?

You:
Yes, of course. It helps teams manage tasks, share files, and track progress.
It’s very easy to use, even for beginners.

Client:
Sounds good. Is it a cloud-based system?

You:
Yes, it is. You can access it from any device.
We also offer customer support 24/7.

Client:
Great. What is the price?

You:
The basic plan is $20 per user per month.
If you choose the annual plan, we offer a 10% discount.

Client:
Thank you. Can I try a demo?

You:
Yes, of course. I’ll send you the link after this call.
You can try it free for 14 days.

Client:
Perfect. Thank you.

You:
Thank you. I look forward to your feedback.

Key Phrases to Practice

• “I’d like to introduce…”

• “It helps you…”

• “We offer a discount if…”

• “Can I send you a demo?”

Practice Tips

• Read the script out loud alone first

• Then, use a ChatGPT prompt to act as the client

• Try changing the product name or price and repeat the roleplay

• Ask ChatGPT to give feedback on clarity and politeness

5. Scenario 2: Price Negotiation

Roleplay Script for Handling a Pricing Request

Situation: You are offering a service to a new client. The client is interested, but asks for a lower price. You will try to explain the value and offer a small discount.

Characters

• You: Sales representative

• ChatGPT: Interested client (polite but wants a better deal)

Script

You:
Thank you for your interest in our service.
The standard price is $500 per month.

Client:
That sounds a bit expensive. Is there any discount available?

You:
I understand. Let me explain what’s included.
The price covers full support, weekly strategy meetings, and access to our premium tools.

Client:
I see. But my budget is limited. Can you offer a better deal?

You:
Let me see what I can do.
If you sign a 3-month contract, I can offer a 10% discount.

Client:
That sounds more reasonable. Can I think about it?

You:
Of course. I’ll send you the details by email.
Please let me know if you have any questions.

Client:
Thank you very much.

You:
Thank you. I hope we can work together.

Useful Phrases to Practice

• “I understand. Let me explain what’s included.”

• “If you sign a longer contract, we can offer a discount.”

• “I’ll send you the details.”

• “Please let me know if you have any questions.”

Practice Ideas

• Change the price and discount rate

• Add a product or service of your own

• Ask ChatGPT to be a “difficult” client next time

• Try the same script with formal language using:

  “May I suggest…”
  “Would that be acceptable?”

6. Practice Ideas and Homework

Keep building your confidence with roleplay

Roleplaying once is helpful—but regular practice is how you truly improve.

Here are 4 practice ideas that you can do daily or weekly.
You only need 10–15 minutes per day to make steady progress.

✅ Task 1: Daily Mini Roleplay with ChatGPT

Pick one situation (sales call, pricing talk, Q&A), and use a prompt like:

Hi ChatGPT, can we do a short business roleplay? You be the client, and I will try to explain my product in simple English.

✅ Task 2: Write Your Own Script

Choose a product or service you like.
Write a short sales dialogue (4–6 turns) and practice it aloud.
Then ask ChatGPT:

Hi ChatGPT, here’s a short sales script I wrote. Can you check if my English is polite and natural?

✅ Task 3: Negotiate With Yourself

Switch roles: play both salesperson and client.
Practice offering, rejecting, and closing a deal using simple phrases.

“Would you like to sign up today?”
“I’m sorry, it’s a little too expensive.”

✅ Task 4: Record and Reflect

Use a voice memo app to record your roleplay.
Then play it back, check your tone and clarity, and improve one phrase each time.

Final Tip

Speaking gets easier the more you try.
Start simple. Speak often. Improve with feedback.